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About

Pinecrest-Queensway Community Health Centre is a nonprofit organization and the largest community health centre in Ontario.  Our team of over 300 employees includes physicians, nurses, dietitians, community developers, health promoters and outreach workers. We have approximately 50 student placements annually and nearly 150 active volunteers.

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Hand Pile of Happy Group

Our Why

Vision: Together we seek to build a safe, just, and healthy community for all.

 

Mission: Pinecrest-Queensway Community Health Centre is an innovative community based, multiservice centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families and communities to achieve their full potential, paying particular attention to those facing barriers to access, including those who are most vulnerable and at risk.

What We Do

We provide more than 60 health and social services to people who live in our community. We serve around 45,000 clients each year. Our more than 80 partnerships extend our services to make sure we can connect residents to the supports they need.

Who We Serve

Pinecrest-Queensway is deeply connected to the communities we serve. We pay particular attention to vulnerable groups including people living with low-income, seniors, those affected by mental illness and/or addictions, and newcomers to Canada.

Where We Serve

Pinecrest-Queensway Community Health Centre is located in Ottawa, Ontario, on the traditional unceded territory of the Algonquin Anishnaabeg people. Our employees work directly with residents in more than 60 locations. Most of our programs are focused on the Pinecrest-Queensway and South Nepean catchment areas but we have a number of services that reach out to residents across the City of Ottawa and Eastern Ontario. 

Our Approach

We value equity, diversity, caring and inclusion. We accept
people without judgement and support them where they are at in their life.

Land Acknowledgement

Pinecrest Queensway Community Health Centre is located on the traditional, unceded territory of the Anishinàbe Algonquin Nation whose presence on Turtle Island reaches back to time immemorial. We are guests on this land and honour the past and ongoing contributions of First Nations, Inuit, and Métis across Canada. As an agency dedicated to healing, we acknowledge ongoing injuries caused by colonialism and racism and their pervasive impact on Indigenous peoples and communities. We are a diverse community that values cultural humility, safety, and pluralism. We are committed to working towards repair and restoration. We recognize that healing happens through continuous learning. We respect our connections with others and the land upon which we live, work, and play.

Alexa Young, CA

PQCHC ANTI-RACISM STATEMENT  

Racism is taught.  It is internalized early. We have the power to change.

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- Based on ideas from Ibram X. Kendi 

Racism is more than just individual actions. It works itself into systems and organizations by creating and sustaining harmful influences, ideas and practices. Regardless of its origin, the impact of racism leaves behind scars of trauma and social injustice. PQCHC stands resolute in its mission to challenge systemic oppression, prejudice, and every manifestation of discrimination.   
 

With unwavering commitment, we champion the vision of a truly equitable society—an inclusive tapestry where diverse experiences are honored, individual stories are acknowledged, and our differences integrate to build thriving communities. 
 

We take pride in the diversity of our employees and clients. We believe in providing services and making decisions that are followed with thoughtful actions that are pluralistic in nature. We strive to ensure that our spaces are welcoming, safe, accessible, respectful, and supportive of creating a sense of belonging for everyone.  
 

As our ongoing commitment to our mission of seeking to build a safe, just and healthy community for all, following are some of the areas of focus within our Equity, Diversity & Inclusion (EDI) framework of our organization:   

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  • Enhance organizational and leadership capacity through cultural competence assessments, training, accountability, policy reviews and support.  

  • Foster inclusive, welcoming and competent teams by focusing on workplace psychological health and safety, resource sharing, celebration of diversity, committees focused on employee health equity and engagement, gathering feedback and ideas through surveys and frequently reviewing best practices.  

  • Embed EDI into all programs and services by working with community partners around advocacy and combating systematic issues, building evidence-informed programs and services through data, research and feedback. 

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